All individuals or parties, including Company employees and their dependents, who believe that privacy rights have been violated or who have a complaint arising under the Privacy Rule or these Policies and Procedures have the right to make an inquiry or complaint with the Company, or with the Secretary of Health and Human Services.
Individuals may report a complaint to the Company as follows:
An individual must make a complaint in writing to the Privacy Officer. The complaint must include the individual’s name, address and the last four digits of his/her Social Security number, a description of the individual’s complaint, and any documentation that supports his/her complaint. The Privacy Officer is available to discuss any questions the individual might have about the complaint procedure. An individual may contact the Privacy Officer at the following address and phone number:
Thiv Paramsothy, (888) 850-0919
When an individual makes a complaint, the Privacy Officer will promptly investigate the
circumstances related to the report.
The Privacy Officer may take the following steps, as he/she deems appropriate, to investigate the alleged violation: (1) interview the individual complainant; and (2) interview the Company employees or Business Associates who may have knowledge of the alleged violation and review any relevant documents that pertain to the alleged violation. These procedures are not exclusive and the Privacy Officer may take any steps he/she deems necessary to investigate the complaint.