Lab Test Order Validity

Lab test orders are valid for 12 months from the date of purchase. After 12 months, your order will expire and you will no longer be able to visit the lab for testing.

Important: Refunds are not provided for orders that have expired.

Refund Policy for Non-Expired, Unredeemed Orders

For orders that are not expired and have not been redeemed at the laboratory:

Within 90 Days of Purchase

You may cancel your order and request a full refund
A non-refundable Service Fee of $4 will be deducted from your refund
This service fee is disclosed at the time of purchase
Refunds will be made to the original form of payment
Refunds are processed within 3-5 business days
You will receive an email confirming your refund is being processed

After 90 Days (Up to 12 Months)

A credit for further testing is available instead of a refund
This credit is non-transferable
The credit must be used prior to 12 months from the original purchase date
Credits cannot be converted to cash or refunded

Orders Not Eligible for Refund

The following orders are not eligible for refunds:

Orders that have been redeemed at a laboratory
Orders that have expired (more than 12 months from purchase date)
Partially completed tests

How to Request a Refund or Credit

To cancel your order or request a credit, please contact our Customer Service team:

Phone: (888) 850-0919

Email: [email protected]

Please have your Lab Order Number available when contacting us to expedite your request.

Summary

Timeframe	Option	Details
0-90 days	Full refund	Minus $4 service fee
91 days - 12 months	Store credit	Non-transferable, expires at 12 months
After 12 months	No refund or credit	Order has expired

Questions?

If you have any questions about our refund policy, please don't hesitate to contact us. Our customer service team is available to assist you.